FAQs

Frequently Asked Questions

Can I trust your cleaning specialists in my home?
Absolutely! We screen each employee with a background check, reference check, and drug screenings. Our rigorous month-long training process ensures that our employees are ready to be on their own. Even after formal training, our owners are readily available to answer any ongoing questions they may have, and to keep training and product knowlege current!


What types of Cleaning products do you use?
We are experienced in matching the perfect cleaning product with the materials we will be cleaning! We only use brand name cleaning products that are disinfecting to prevent sickness and spreading of germs. Some of our products include: … easy-off® , clorox cleanup® , tilex® , lysol® toilet bowl cleaner, lysol® bathroom cleaner, scrubbing bubbles, CLR® , sprayway® glass cleaner, pledge® , pine-sol® , and swiffer® dusters. murphy oil® , We use a special solution of lemon oil, soap, vinegar and water  to protect and clean your hardwood.


Are you experienced?
Yes! Our owners have over 29 (14+15) years experience between them, and they are very hands on! In addition to their own experience, our cleaning specialists must complete a month or more of training by our company so that they are up to our high standards. We currently work for builders, residential customers, and  commercial properties, and we would be glad to offer references at your request!


How many cleaning specialists will you send?
It depends on the job. With new construction, we send at least 3 cleaners unless it is a very small job. Residentials get 2 or more on the first cleaning, and then two cleaners for regular cleanings after that. Our goal for the residentials is to match up the two cleaning specialist that works best for your needs.  For commercial properties, it really depends on the size of the building. For move in/move out cleanings, or one time cleanings,  we always send more than one.


What sets MS&G Home Solutions, LLC. apart from the competition?
Where do we start? We make every effort to have a strong relationship with each customer. Our customer service will not be outdone! We believe our employees are hard working, great people! We pay extra attention to details to give your home that WOW factor. Our cleaning specialists are trained to SCRUB ALL KITCHEN AND BATHROOM FLOORS, AS WELL AS ALL OTHER RESILIENT FLOORS IN HIGH TRAFFIC AREAS ON THEIR HANDS AND KNEES! " WE CARE " We will not leave your fixtures wet, we will shine them for you! We don’t just clean, we CLEAN AND MAKE SPARKLE! We do regular quality calls to make sure you are satisfied.