To prepare for your MS&G Home Solutions house cleaning, just follow these four simple steps:
1. Before your team arrives for your scheduled cleaning please remove clutter so we can effectively clean all surfaces – this includes clothing, kids toys and dishes in the kitchen sink.
2. Find a good spot for your pets so they are safe and comfortable while we clean.
3. Put out clean sheets on each bed if we will be changing your linens.
4. If payment has not already been arranged, leave cash or a check on the kitchen counter.
Following these simple steps allows us to work efficiently and provide the best clean possible. Our ultimate goal is to provide you quality service and satisfaction. And while it’s important to declutter your house before we arrive, please do not spend any time cleaning! You wouldn’t wash your car before taking it to a car wash, would you? Cleaning homes is what we do, after all, right? Leave the work to us.
Before your cleaning team arrives, they review the details of your cleaning plan so they know exactly what you want. Most customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. For added security, we cross reference all house keys. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.
If something comes up that causes a conflict in your cleaning schedule, just call MS&G Home Solutions . We appreciate a 72-hour notice, but understand that some situations are just unavoidable. When shorter notice is given, however, we may charge a small fee.
What to Expect During the Clean
If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you're out enjoying some free time.
Our crews complete work Mondays through Fridays, 7 a.m.– 6 p.m. Along with a smile and an attitude that earns your respect, we arrive with our own cleaning supplies and equipment.
Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.
Payment is requested at the time of the cleaning. Individual offices may have policies that vary, but generally we accept cash, checks or credit cards.
After the initial visit, your local MS&G Home Solutions representative will follow-up asking for your candid feedback on the service. If you would ever like to have changes made to your service, your local MS&G Home Solutions owners will make the adjustments on your account, and those changes will be reflected in your team’s work on their next visit.
Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the specification of Your Cleaning Plan.
If something is damaged during the course of a cleaning, then we will make every effort to repair, or when necessary, replace the damaged item. That's because we provide all the necessary insurance to protect your home, property and our employees:
To explore a no-contract solution to your home cleaning needs with a trusted company who has been serving clients for more than 15 years, Call today to schedule a FREE walk-through estimate! All services & supplies included in the price of your quote. We are fully licensed and insured.